The 7-Day Window
We accept reports for incorrect or damaged items up to 7 days after delivery. To ensure a smooth process, please inspect your accessories immediately upon arrival.
When can I return?
At Vibe Cart, we prioritize quality. Returns and exchanges are strictly limited to the following cases:
- Received the wrong product (different from your order)
- Product arrived with visible damage or defects
- Incomplete order (missing items/parts)
- Item is in original packaging with all tags attached
Refunds & COD Orders
Once your return is received and inspected, we will notify you of the approval. If approved, your refund will be processed based on your original payment method:
Prepaid Orders
Refunds will be credited back to your original Credit/Debit card or Wallet within 5-7 business days.
COD Orders
For Cash on Delivery, we will issue your refund via Bank Transfer or Store Credit. Our team will contact you for your account details.
Issue with your order?
Send us a photo of the item and your order ID.